As a new patient in our office your first appointment will be approximately 90 minutes. This appointment is a record taking appointment that is necessary for us to get to know you, your oral health and to determine your health and treatment needs. More importantly, it will give you the opportunity to meet one of our Dentists: Dr. Michele Nielsen, Dr. Doug Nielsen, Dr. Bob Jamieson or Dr. Selena Chow as well as tour our office and meet our team.
Upon arrival to our office, you will be greeted by one of our friendly business assistants and asked to provide all insurance, family and health information. Then, one of our business assistants will review our office policies and make note of any health or dental concerns you may have. You will then be escorted to one of our Hygienists where your medical history will be reviewed and a soft tissue and head and neck oral cancer examination will be completed. At this time all necessary X-rays and a periodontal (gum & bone) diagnosis will be completed. One of our Dentists will then do a complete examination of your mouth, review your x-rays as well as a basic review of your concerns and goals for your dental needs. Based on your examination and treatment needs the length of your second cleaning appointment can be determined and booked.
At your cleaning appointment, our dental hygienists use state-of-the-art ultrasonics that will make your cleaning appointment not only more comfortable, but also more effective. Care will be taken to ensure appropriate desensitizers are used to protect any sensitive root areas. The hygiene team will also ensure you get appropriate instruction in home care so that every dental hygiene visit will get a little easier. The “recall” cycle for your preventive care visits will be customized to your needs and your self-care abilities. It is at this second appointment that one of our dentist will do a complete review of any concerns and treatment required.
We will then prepare a written estimate or pre-authorization with your insurance company for any necessary treatment.
Children and Teens
An appointment between 30 minutes and one hour will be booked for your child depending on their age and whether or not they have braces. As above, you will be greeted by one of our friendly business assistants and asked to provide all insurance, family and health information for your child. Our business assistants will then review our office policies with you and make note of any health or dental concerns you may have. At this time, one of our Hygienists or Certified Dental Assistants (CDA) will meet with your child and take any necessary X-rays, clean their teeth and review brushing and flossing techniques. One of our Dentists will then do a complete examination of your child’s mouth, review their x-rays and advise you of any treatment needs. This visit always ends with a trip to the toy box and entry into either our Happy Smile Club, Junior Achievers or Teens-to-the-top quarterly draws.
In 2003, the BC Dental Association launched a campaign recommending children visit the dentist 6 months after their first tooth or at one year of age. Since this campaign we have been offering complementary orientation visits at our office for kids under the age of three. This visit includes an exam by one of our Dentists, a ride in the chair and a show-n-tell of our tickle tooth brush and vacuum as well as a “baby bag” of goodies to help care for your child’s teeth.